Returns & Exchanges

At Kaisercraft, we want you to be completely satisfied with your purchase. If you change your mind, you can return any unused and unopened items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team with your order number and the details of the items you wish to return to receive a Return Authorization number.

• 2.
  Pack Your Items

  Securely pack the products in their original packaging, ensuring they are in resaleable condition and include a copy of your invoice.

• 3.
  Ship the Package

  Affix the provided return label or address the package to our warehouse facility using a trackable shipping method of your choice.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund or store credit within 5-7 business days to your original payment method.